The security of your money and data is a top priority at North Sydney Credit Union. That’s why we’re proud to offer our members a full suite of unique security features that help keep your money safe, with no interruptions to your online banking.

Wondering if your cyber-security can pass the test? Check out the tips below on how to keep your account information secure:

• Your passwords are not similar to other active passwords
• Your log-in information is stored somewhere safely
• You haven’t shared log-in information with another person
• You lock your phone/computer when not in use

Same Day MemberDirect Bill Payment Reversals

Did you know that credit union members can reverse a bill payment processed through MemberDirect?

On occasion, a member may wish to reverse a bill payment which has been processed on MemberDirect.  This reversal may be needed if the wrong bill was paid, the wrong amount was paid or if the bill payment is fraudulent/unauthorized.

In order for a member to reverse a bill payment they would need to have access to both MemberDirect and TeleService.  If the member doesn't have access to TeleService, they will need to contact the credit union to have this set up.

How to reverse a bill payment:

1. Verify transaction came out through MemberDirect (note: the last four digits of the bill account number and amount for reversal reference)

2. Sign into TeleService by dialing 1-800-963-4848.  Enter your credit union # 106, 8 digit account number and personal access code. Select option 2 for account transactions

3. Select Option 3 for bill payments, select option 3 again for bill payment reversal

4. Follow steps to enter last four digits of bill reversing as well as dollar amount

5. Verify in MemberDirect that funds have been credited back to the account

6. In the case of fraudulent activity the member should delete the vendor in MemberDirect, as well they should also immedicately change their PAC, so the fraudulent vendor cannot be re-added at a later date.

The member would require access to both MemberDirect and TeleService to be able to perform the bill payment reversal.

The reversal must be done the same day and prior to 9:00pm.

Using this same day reversal capability will enhance efforts to stop fraudulent bill payment transactions.